速報APP / 商業 / Comstice Mobile Agent

Comstice Mobile Agent

價格:免費

更新日期:2019-05-29

檔案大小:9.0M

目前版本:1.0.25

版本需求:Android 5.0 以上版本

官方網站:http://comstice.com

Email:info@comstice.com

聯絡地址:隱私權政策

Comstice Mobile Agent(圖1)-速報App

Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" in UCCE and Extend and Connect mode in UCCX and helps them to retrieve customer calls via mobile networks or Cisco Jabber.

Comstice Mobile Agent(圖2)-速報App

Comstice Mobile Agent app works with Cisco Unified Contact Center Enterprise and Express, enables agent to change states and access customer CRM information with the built-in web browser. Once agent goes to "Ready" state, customer call is transferred to agent's mobile device via cellular networks or Cisco Jabber on their tablet device. Agent can also see the contact center call variables for the incoming call. Information such as queue name, customer account number, customer geo-location (latitude and longitude) can be sent via contact center call variables. Geo-location information helps agent to find the route to customer's location using the Mobile Agent app's Map feature, account number can be used to access customer's CRM information in the cloud.

Comstice Mobile Agent(圖3)-速報App

Agent can tap on "Customers" option and access their backoffice web applications and update customer data without leaving the app.

Comstice Mobile Agent(圖4)-速報App

Mobile Agent app can be used via tablets as well as the mobile phones. It can be utilized as a high availability option in Cisco UCCE environment . Comstice Location-Based Call Routing feature helps monitor agent location and route the incoming call to the nearest subject matter expert to the caller.

Comstice Mobile Agent(圖5)-速報App

Demo Mode in Mobile Agent App helps users to experience the app features without the server element using dummy data.

Comstice Mobile Agent(圖6)-速報App

Comstice Mobile Agent(圖7)-速報App